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FAQ: Available

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of Our Jackpot City Experience

Overall, we were impressed with our experience at Jackpot City. We especially enjoyed the excellent selection of slot machine games. Rarely have we had so much fun reviewing a casino as we did when creating our Jackpot in a Flash review. The Microgaming games, including slots, progressive jackpots, and live casino games, ensure an exhilarating gaming experience that you won't soon forget!

2. Can I withdraw my funds from Jackpot City Casino?


Hey, I have a problem. Although I registered at Jackpot City Casino to test it out and deposited €510, I received a bonus of €336. I then played some live roulette and didn't enjoy online gaming as much as in-person gaming. So, I wanted to withdraw my funds. However, as long as I have bonus funds, I can't withdraw my money. But, of course, the casino has taken away the €270 I lost from my initial €510 deposit. Is there any possibility of withdrawing my remaining funds and only using the bonus funds when my deposited funds are depleted? I didn't want to use the bonus funds at all.


1. Answer

The purpose of bonus funds is to merge with your real funds, and you must first generate a certain turnover before you can withdraw. Since you're losing money instead of winning, this won't work. You can forget about withdrawing the full amount, but maybe you'll be able to get back 50%.

2. Answer

This won't work either. You need to use up the bonus funds by making some deposits and playing games. The bonus is not deducted from your deposited funds. This should be mentioned in the terms and conditions.

3. Answer

Hi,

When you accept a bonus, you also agree to the terms and conditions of that bonus. Often, these terms require you to generate X times the bonus amount before you can withdraw. Check the terms and conditions for this information. I think it's unlikely that you'll be able to withdraw your funds. Best regards.


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