"Tell me and I forget, teach me and I may remember, involve me and I learn." – Benjamin Franklin
In today's fast-paced and ever-evolving gaming industry, it is crucial for businesses to stay ahead of the curve. At The Casino Factory, we understand the importance of highly trained staff in driving success. That's why we have assembled a team of dedicated trainers who can cover all aspects of your company's training requirements at every stage of your journey.
Our training methods are unique and comprehensive, combining online education for theory and visual instruction for technique. These techniques have proved invaluable in areas such as Customer Service and VIP Dealer Training. Our courses include:
- Leadership and Accountability in Responsible Gaming
- AML & KYC
- Customer Care Courses
- VIP / Gaming / Hotel / Internal Customer Dealer School
- Train the Trainer Management and Supervisor Courses
- Security and Awareness
Coaching for New Entrepreneurs
As a leader in coaching new entrepreneurs in the gaming industry, our goal is your success. We understand that starting a new business can be overwhelming, which is why we offer free, no-obligation 30-minute chats to establish where you are and how we can assist.
Casino Management Consultancy
The demand for a Casino Management Consultant could be due to a lack of knowledge or experience in one or more areas of the organization. Our consultants work closely with clients to help them identify the areas that require attention, covering Change Management, Coaching, Responsible Gaming and AML Training, Implementation of new and Emerging Technologies, Operational and Performance Improvement.
Departmental SOPs (Standard Operational Procedures)
One of the most important documents you will ever publish internally is your Departmental SOPPs. After many years of study and research, we have designed Table Game SOPs that formulate the baseline for all casino table games. Our experts cover both practical and theoretical elements of the game with easy-to-follow instruction.
Documentation
In addition to SOPPs, you will need to build your Job Descriptions, Disciplinary Code, Code of Conduct, and General Security Procedures for both gaming and non-gaming. We can take care of that too.