Located on Singapore's Resort Island of Sentosa, Resorts World Sentosa (RWS) is Asia's premier lifestyle resort. The RWS Casino is a renowned gaming destination, boasting an impressive array of 2,400 slot machines and 500 game tables. With over 10,000 new member subscriptions and renewals per month in paper documents, the resort has implemented an innovative solution to streamline its membership management system.
The Challenge
Prior to the implementation of the new system, RWS relied on paper applications for registration, which posed several challenges. Confidential information was at risk of being lost or compromised, while customers were vulnerable to exposure due to the cumbersome process. Re-writing information in different documents led to a significant amount of time and effort wasted.
The Solution
To address these challenges, RWS collaborated with FORCS, a leading provider of e-form solutions, to transform their Handwritten Signature to Electronic Signature System. The new system enabled customers to easily access and register for casino membership using their mobile devices, reducing the risk of human error and improving data security.
Key Features
The new Membership Management System features several key benefits, including:
- Registration on a Mobile Device: Customers can now easily access and register for casino membership using their mobile devices.
- Secure Data Storage: All customer information is stored securely to prevent data breaches or losses.
- Increased Efficiency: The automated process reduces the time and effort required for registration, allowing customers to enjoy a more seamless experience.
- Enhanced Customer Satisfaction: With faster processing times and improved data security, customers can now enjoy a more satisfying gaming experience.
Deltin Denzong Sikkim: A Premier Casino Destination
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Hotel Denzong Regency: A Luxury Mountain Resort
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Resorts World Sentosa's innovative Membership Management System has revolutionized the gaming experience, offering customers a seamless and secure way to register for casino membership. Deltin Denzong Sikkim's exclusive GAMING OFFER provides an unparalleled gaming experience, while Hotel Denzong Regency offers a luxurious retreat in the heart of Gangtok, Sikkim. Whether you're seeking adventure or relaxation, these premier destinations have something for everyone.