Guatemala has become a hub for call centers and business process outsourcing (BPO) operations, with a strong focus on developing English skills. This is evident through the efforts of private academies, public universities, and the Guatemala Institute for Technical Training (INTECAP) to make language courses widely available.
Why Choose Guatemala?
Guatemala's call centers offer several key benefits that make them an attractive option for companies looking to outsource their customer service operations. Some of these benefits include:
- Highly skilled English-speaking and bilingual, neutral-accent Spanish-speaking agents
- Top-rated customer service at a significantly lower cost compared to US-based call centers (40%-60% savings)
- Employment opportunities for both work-at-home and on-premise agents
- A large, vibrant, and sustainable labor force of over 17 million people
- Strong cultural affinity and economic ties to the US
- Convenient time zone for collaboration with US-based team members
- Ease of travel with a two- to three-hour flight from many major cities in the US
Market Size and Growth
The Guatemalan call center and BPO market is valued at $700 million, with over 42,000 workers employed in this sector. The country has made significant investments in expanding its BPO industry, including infrastructure, utilities, transportation, technology, and telephony.
Compliance
Guatemala's call centers are compliant with international standards such as PCI, SOC II, ISO, and HIPAA, ensuring that clients can trust the quality of service provided.
CustomerServ: Your Partner for Guatemala Call Centers
If you're looking to find a reliable Guatemalan call center partner, look no further than CustomerServ. With our extensive network of hand-picked call centers, we can help you mitigate your risk and increase your chances of success. Our partners are experts in English and bilingual call center services, offering a range of solutions including customer service, technical support, IoT (internet of things), help desk, telesales, outbound, inbound, omni-channel, live chat, email, social, digital, back office, and collections.
Discover the Benefits of Guatemala Call Centers
To learn more about how Guatemala's call centers can benefit your business, contact CustomerServ today. Our team of experts is dedicated to providing you with the best possible solutions for your outsourcing needs.