Dear balos,

Saya minta maaf atas keterlambatan dalam jawaban saya. Apakah Anda mencoba mengakses casino tersebut melalui tautan "visit the casino" (link ketiga) di situs review casino.guru? Apakah Anda mencoba memuat halaman website pada perangkat lain atau menggunakan koneksi internet/brower yang berbeda? Apakah Anda menggunakan VPN saat mendaftar? Dan apakah Anda telah menghubungi Customer Support kasino tersebut seputar masalah Anda? Jika ya, apa informasi yang Anda terima?

Sayangnya, saya menemukan aturan dalam syarat dan ketentuan casino bahwa pemain Italia tidak diperbolehkan untuk bergabung di kasino tersebut (tersedia di sini):

Namun, jika Anda telah diizinkan untuk mendaftar dan tidak melanggar syarat dan ketentuan casino, maka Anda seharusnya diizinkan untuk menarik dana Anda.

Sebelum saya mengundang perwakilan kasino tersebut untuk bergabung dalam thread ini, saya ingin mendapatkan jawaban atas pertanyaan-pertanyaan di atas.

Terima kasih atas pengertian dan kesabaran Anda.

Balos's Response

Hello Branislav. So I tried to log in with the Opera browser VPN and managed to reach the Cbet casino. Except I entered my username and password and it was telling me error. So I tried to register again and I was able to access the site, but my money was gone (they were in the old account). I did a live chat and the employee told me that she was forwarding my complaint to the competent department and to wait for their reply via email which obviously I have not received yet in 1 working day. So the problem is that my old account has been deleted where there was about 30 euros that I would not want to lose. Thank you.

Balos's Additional Response

Salve Branislav. Allora ho provato ad accedere con la VPN di Opera browser e sono riuscito a raggiungere il casino Cbet. Solo che ho inserito il mio username e la password e mi diceva errore. Allora ho provato a registrarmi ancora e sono riuscito ad accedere al sito, pero' i miei soldi non c'erano piu'(erano nel vecchio conto). Ho fatto una live chat e l'impiegata mi ha detto che trasmetteva il mio reclamo al reparto competente e di aspettare una loro risposta via email che in 1giorno laorativo ovviamente non ho ancora ricevuto. Quindi il problema è che è stato cancellato il mio vecchio account dove c'erano circa 30 euro che non vorrei perdere. Grazie.

Automatic Translation

And did you use VPN with your old casino account? If yes, did you use Italian IP addresses or different country IPs?

However, I strongly recommend you not use the new casino account and deposit there if you used VPN to register.

Branislav's Additional Response

Hi! I don't know if I used Italian or foreign IPs, I don't know. In my old account there are about 30 euros but I could not log in because it tells me wrong password or user. So I created a new account from which I chatted and told him that on the old account I had about 30 euros. They told me they would email me back, but I still haven't received any response after about over a week. I don't want to lose my money, thank you.

Salve non so se ho usato IP italiani o stranieri, non me ne intendo. Nel mio vecchio account ci sono i circa 30 euro ma non sono riuscito a entrarci perche' mi dice password o user sbagliati. Cosi ho creato un nuovo account dal quale ho chattato e gli ho detto che sul vecchio account avevo circa 30 euro. Mi hanno detto che mi avrebbero risposto via email , ma non ho ancora ricevuto nessuna risposta dopo circa piu d'una settimana. Non vorrei perdere i miei soldi.Grazie.

Resolution

What great news!

Thank you, balos, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your balance is available again. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help and ensure that players like you have a fair and enjoyable gaming experience.

Terima kasih atas kesadaran dan kerjasama Anda dalam menyelesaikan kasus Cbet Casino ini.

#Dalam kasus Cbet Casino, pentingnya mengkomunikasikan masalah dengan Customer Support dan menggunakan VPN dengan bijak. Penggunaan VPN yang tidak bijak dapat menyebabkan akun lama dihapus dan uang Anda hilang. Oleh karena itu, sangat penting untuk memahami syarat dan ketentuan setiap kasino sebelum bergabung dan menggunakan VPN dengan bijak.

Saya berharap informasi ini dapat membantu Anda dalam membuat keputusan yang bijak saat bermain di kasino online. Jika Anda memiliki masalah dengan kasino lainnya, jangan ragu untuk menghubungi kami. Kami siap membantu dan memastikan bahwa pemain seperti Anda memiliki pengalaman gaming yang adil dan menyenangkan.