Shipping Policy
Products shipped by our company may be subject to changes in delivery dates or stockouts due to sales reasons.
Return/Cancellation Policy
Please note that the return/cancellation policy for each product is specified in its description. However, below are general guidelines:
How to Return/Cancel
- Contact our customer service center (1544-3800) or the shop (1566-4295)
- Only products that have been agreed upon with the seller can be returned or exchanged.
Eligibility Period for Returns/Cancellations
- For physical products, returns/cancellations are accepted within 10 days of delivery
- For digital content such as eBooks, returns/cancellations are accepted within 7 days of purchase
- For second-hand products, returns/cancellations are accepted within 6 days of delivery (before confirmation of purchase)
Return/Cancellation Fees
- If the customer simply changes their mind or makes a mistake in purchasing, they will be responsible for the return shipping fee.
- For some digital content, such as eBooks, there may be a cancellation fee if the customer cancels their order more than 7 days after delivery.
- For second-hand products, returns/cancellations are only accepted within the specified eligibility period.
Reasons Why Returns/Cancellations Are Not Accepted
- Products that have been damaged or tampered with by the customer
- Products that have lost value due to use or opening (e.g. cosmetics, food, electronics, etc.)
- Products that cannot be resold due to damage or defects
- Products that are no longer suitable for sale due to changes in market conditions
Compensation for Customer Losses
- If a product is defective or does not meet the expected quality standards, the customer may be entitled to a refund or exchange.
- The company will handle any disputes or complaints according to the Consumer Protection Act.
Delay in Refund Payments
- In cases where there is a delay in making a refund payment, the company will follow the procedures outlined in the Consumer Protection Act.
Out of Stock Notice
Please note that some products may be out of stock.